What is an Initial Disclosure Document?

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with a document called an ‘Initial Disclosure Document’. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.

Who regulates us?

Grange Road Motors is a trading style of GRM Autos Limited which is authorised and regulated by the Financial Conduct Authority FRN 832519. You can check this on the FCA’s website www.FCA.gov.uk/register or by contacting the FCA on 0300 500 8082.

Which service will we provide you with?

We offer a non-advised service, meaning we cannot give you advice or a recommendation on products. But in assessing your application, we will ask you for information to enable us to identify your needs and present a selection of products relevant to your requirements. You will then need to make your own choice about how to proceed.

You will receive the pre-contract credit information which will detail the Terms & Conditions of the product you have chosen and advise you about any other fees and interest relating to the product.

What products do we offer?

We offer a limited number of finance products from a selected panel of lenders. These products can be viewed in more detail by accessing the following link on our website www.grangeroadmotors.com, alternatively, you can request a copy to be sent by email or post. We would advise you to view these to ensure you are satisfied that the product you have chosen meets your requirements. We act as a credit broker not a lender.

What will you have to pay us for our services?

We do not charge a fee for the introduction to the finance provider.

All the lenders that we work with pay commission, however, the commission received does not affect the amount you will pay under your finance agreement. The amount of commission will be made available to you upon request.

What to do if you have a complaint

If you wish to make a complaint, contact us by:

Phone: 02886766264
Post: 25 Grange Road, Cookstown, BT80 8SB

We will promptly acknowledge your complaint, investigate your complaint and endeavour to send you a final response within 8 weeks of receipt of the complaint. If you are not happy with our response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman, you must do so within six months of the date of the final response letter. You can contact them:

By phone: 0800 023 4567
By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
By Email: complaint.info@financial-ombudsman.org.uk.

Our trading address is Grange Road Motors, 25 Grange Road, Cookstown, BT80 8SB
The Data Protection Act

Grange Road Motors are also governed by the Data Protection Act (2018). This act is put in place to ensure any information you give us is managed in a secure and confidential manner. This information may be passed to other groups or affiliated members. Without this information Grange Road Motors is unable to process your order or enquiry. Under this Data protection Act you may apply to have this information restricted or removed at any time by asking us via phone on 02886766264 or email at sales@grangeroadmotors.com, or at our office.